IDVA Service Control Lead

We are looking for an experienced Security Control leader to lead a portfolio of service improvements and operational change across HMRC Security.

You will turn strategic priorities into clear delivery plans, coordinate work across multidisciplinary teams and ensure changes are delivered safely into live services.

You will work with technical specialists, operational teams, service owners, risk professionals and senior stakeholders.

Using delivery data, risk information and performance insight, you will set priorities, manage dependencies and support evidence-based decisions.

This is a senior leadership role for someone who can bring structure to complex work, balance delivery pressures and customer needs, and provide clear assurance to senior leaders.

Job description

• Lead a portfolio of projects, service improvements and operational change from early planning through to implementation and review.
• Turn strategic objectives into clear delivery plans, milestones, outcomes and measures of success.
• Set priorities across multiple teams and stakeholder groups, making sure resources are focused on the highest-value work.
• Manage delivery risks, issues, dependencies, assumptions and decisions, escalating where appropriate.
• Coordinate the design, implementation and assurance of service controls across identity, authentication, access and digital services.
• Lead changes into live services, ensuring readiness, customer impact, operational impact and service stability are properly considered.
• Use delivery data, service performance information and risk insight to track progress, identify problems and recommend action.
• Establish proportionate governance, reporting and assurance arrangements that support timely decisions.
• Build strong relationships across technical, operational and business teams to secure agreement and remove barriers to delivery.
• Drive continuous improvement by reviewing delivery performance, lessons learned and opportunities to simplify ways of working.
• Lead, coach and develop colleagues, creating an inclusive and collaborative delivery environment.
• Support business cases, investment proposals, workforce planning and strategic planning activity.

Person specification

You will be an experienced security control and project delivery lead who can work confidently across organisational boundaries.

You will bring clarity to complex work, make sound decisions with incomplete information and give senior leaders confidence that delivery is under control.

What success looks like

• A clear, prioritised and achievable delivery portfolio aligned to organisational objectives.
• Projects and service improvements delivered to agreed outcomes, with risks and dependencies actively managed.
• Senior leaders receive clear, timely information and assurance to support decisions.
• Changes move into live services in a controlled way, with customer and operational impacts understood.
• Strong collaboration across technical, operational and business teams.
• Measurable improvements in delivery performance, service effectiveness and organisational resilience.
• Teams have clear direction, feel supported and continuously improve how they deliver.

Essential Criteria:

• Proven experience of leading complex digital, technology or operational projects from planning through to implementation.
• Experience of setting priorities and coordinating delivery across multiple teams in a complex stakeholder environment.
• Strong planning and delivery management skills, including managing milestones, risks, issues, dependencies and resources.
• Ability to use data, performance information and risk insight to assess progress, inform decisions and recommend action.
• Ability to influence senior stakeholders and build agreement across technical and non-technical teams.
• Experience of establishing effective governance, reporting and assurance, with clear escalation and decision-making routes.
• Experience of delivering change into live services while managing operational readiness, customer impact and service stability.
• A track record of continuous improvement, including simplifying processes and improving delivery performance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.