Description
As a Stakeholder Engagement Manager at Heathrow, you will play a key role in shaping how we engage with local authorities and business groups, ensuring that the airport maximises the benefits and opportunities it can bring to the surrounding area while minimising its impact.
You will help ensure that Heathrow’s new and ongoing projects and operations are understood and aligned where possible with the priorities of our local partners. This role is central to building trust and maintaining strong relationships that enable Heathrow to deliver exceptional journeys and sustainable growth.
Principal Accountabilities:
- Develop and deliver engagement strategies that strengthen relationships with key stakeholders across local government, business groups, and local communities.
- Manage ongoing local relationships with local authorities and business groups, providing insight and feedback from stakeholders to inform Heathrow’s ongoing plans.
- Work closely with internal teams to align messaging and ensure consistent communication and engagement across all channels.
- Monitor stakeholder feedback and emerging issues, providing insight and recommendations to senior leaders, including the preparation of briefing notes and presentations.
- Support the delivery of projects by ensuring stakeholder needs and expectations are effectively managed.
- Contribute to continuous improvement in how Heathrow engages with its stakeholders, identifying opportunities for innovation and transparency.
Qualifications, Skills and Experience:
- Strong communication and relationship management skills with the ability to engage diverse audiences.
- Experience in developing and implementing stakeholder engagement or communication strategies.
- Ability to analyse complex information and present it clearly and persuasively.
- Constructive and flexible approach to managing multiple priorities and deadlines.
- Understanding of political, social, and environmental factors influencing large organisations.
- Ability to work collaboratively across teams and functions to achieve shared outcomes.