Description
We’re looking for a Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point of contact during the pre-launch period, leading end-to-end implementation while ensuring scope, quality, and project KPIs are met.
Responsibilities:
- Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
- Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
- Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
- Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
- Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support
Requirements:
- 3+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation
- 3+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises
- Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively
- Lead complex conversations and manage senior stakeholder expectations
- Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
Nice to Have:
- Bachelor’s degree in Business, Information Systems, Industrial Engineering, or a related field
- 2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context
- Familiarity with NoSQL/SQL database and Postman
- Familiarity with Agile methodologies and the software delivery lifecycle
- Availability and flexibility to work during US hours
- Industry knowledge of HR Tech Industry