Description
At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. We're looking for a Senior Lead Systems Engineer who's passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent integrations.
In this role, you'll architect scalable solutions that connect the systems powering Braze while helping redefine how employees interact with IT through conversational experiences, automation, and self-service. You'll lead complex technical initiatives from concept through delivery, building integrations that span platforms such as Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other critical business systems.
Your responsibilities will include:
- Designing and building intelligent automation that streamlines business processes across enterprise platforms
- Developing scalable integrations across platforms including Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other SaaS applications
- Building conversational interfaces and self-service experiences that reduce reliance on traditional ticket-based workflows
- Designing scalable, resilient solutions that improve how enterprise platforms communicate and operate together
- Evaluating, piloting, and implementing emerging AI technologies, large language models, MCP integrations, and agent frameworks
- Building reusable automation frameworks, integration services, and internal tooling that accelerate delivery and reduce operational toil
- Partnering with Security, Compliance, and Infrastructure teams to ensure enterprise solutions meet governance requirements
- Continuously researching emerging technologies, integration capabilities, and AI advancements that can improve scalability and create new opportunities for automation
You'll need:
- 8+ years of experience designing enterprise-scale integrations and automation across modern SaaS environments
- Strong software engineering background with experience building APIs, integrations, automation, or platform services
- Proficiency in one or more programming languages such as Python, Go, TypeScript, or JavaScript
- Experience working with REST APIs, webhooks, OAuth, SCIM, GraphQL, and modern authentication standards
- Familiarity with enterprise platforms such as Okta, Workday, Slack, Atlassian, GitHub, Google Workspace, or similar SaaS ecosystems
We offer:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching