Solutions Engineering Manager

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organisations.

Following a recent Series E funding round, where $200 million was raised, the company's valuation stands at $4 billion.

Responsibilities

Recruitment and Development

• Hire, ramp, and develop a team of 5-10 Solutions Engineers (SEs) in the region, across experience levels, from mid-career to subject matter experts.
• Run regular 1:1s, deal reviews, and career development conversations, ensuring a high quality of discovery, demos, and technical evaluations across the team.
• Build a collaborative, inclusive team culture where Solutions Engineers support each other across deals.

Execution

• Execute and reinforce Synthesia's core presales motions with consistency across the team.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build and maintain the presales toolkit for the team with Synthesia's product and operations teams.
• Evangelise and drive consistent use of AI tools across the team.
• Partner with Enablement and senior SEs in other markets to share best practices.
• Own forecasting and pipeline hygiene for presales involvement in the market.
• Partner with Sales leadership on account and territory strategy.
• Bring visibility to deal risk, timeline, and technical dependencies across the team's active opportunities.
• Route field feedback, product gaps, and competitive intelligence from the team up to Product, Product Marketing, and SE leadership.

Domain and Playbook Expertise

• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Use experience in expert-level discovery, demonstrations, and Proofs of Concept scoping to coach SEs.
• Build fluency in MEDDPICC and Command of the Message frameworks across the team.
• Deliver and coach Proofs of Concept and executive readouts as a business narrative.

Requirements

• Experience recruiting, managing, and developing Solution Engineering presales teams.
• Ownership of the full employee life cycle from hiring through onboarding and promotions.
• Track record of improving team performance through coaching and consistent execution of an established presales process.
• Comfortable owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluent in MEDDPICC and Command of the Message.
• Clear, inclusive communicator who can flex from deep technical detail to executive-level value narratives.
• Collaborative leadership style, comfortable partnering with Sales, Product, Customer Success, and Product Marketing leadership as peers.

Location

This role is hybrid (2 - 3 days a week in the NYC office depending on needs), and 60 days 'work from anywhere' annually are offered.