Description
Mastercard is seeking a Manager, Fraud Attack Response & Insights - LAC to join its Fraud Attack Response & Insights team. The successful candidate will be responsible for analyzing fraud attacks impacting Mastercard customers across the region and translating those incidents into actionable intelligence, remediation recommendations, and risk mitigation opportunities.
The role focuses on fraud affecting account opening, payment cards, and account-to-account transactions. The Manager will work closely with customers, regional stakeholders, product teams, and fraud response leaders to identify emerging attack patterns, assess control effectiveness, and develop recommendations that strengthen Mastercard's fraud defenses.
Key responsibilities include:
- Participating in high-impact fraud TRTs and customer response activities
- Supporting fraud attack investigations, analysis, and incident response coordination
- Developing post-incident retrospectives and contributing to systemic remediation recommendations
- Analyzing fraud attacks, emerging threats, and customer fraud events to identify common attack vectors, vulnerabilities, and control gaps
- Producing fraud intelligence reports, attack assessments, and executive-ready summaries
- Partnering with regional stakeholders to collect market intelligence and identify emerging fraud trends
- Supporting development and maintenance of the fraud attack registry and associated threat intelligence repositories
- Identifying opportunities for network controls, standards enhancements, and product improvements based on fraud attack learnings
- Collaborating with Security Solutions product teams, Standards teams, and regional market teams to evaluate mitigation options
- Contributing to fraud governance processes, risk prioritization activities, and escalation discussions
- Supporting the translation of fraud attack insights into card security standards, application security requirements, and network controls
- Building and maintaining strong relationships with fraud leaders at customers, regional teams, and industry partners
Requirements:
- Experience in payment fraud, fraud operations, fraud intelligence, or fraud risk management
- Strong understanding of payment card fraud, account opening fraud, account-to-account fraud, and emerging payment threats
- Experience conducting fraud investigations, attack analysis, or incident response activities
- Ability to identify patterns across disparate data sources and develop actionable insights
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills, including the ability to present complex findings to senior audiences
- Ability to operate effectively in a fast-paced environment and manage multiple priorities simultaneously
- Experience working across functions, regions, and cultures
- Knowledge of payment ecosystems, card security controls, authentication technologies, and fraud mitigation techniques
- Bachelor's degree or equivalent practical experience
- Demonstrated curiosity, continuous learning mindset, and passion for protecting the payments ecosystem