Description
As SRE Manager, you will lead the operational reliability function for ICIS, ensuring stable, resilient, and well-supported production services for both internal and external customers.
You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement.
Responsibilities:
- Lead the transformation of the Operations function towards an AI-Ops operating model, driving the adoption of AI-powered automation, intelligent alerting, incident triage, root cause analysis and self-healing capabilities to improve service reliability, operational efficiency and customer outcomes.
- Own the end-to-end incident and problem management process, ensuring major incidents, post-incident reviews, root cause analyses and corrective actions are effectively led, tracked and delivered to prevent recurrence and drive continuous improvement.
- Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.
- Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.
- Strengthen operational process adherence, ensuring responsibilities are clear and delegation is effective.
- Drive SRE practices across observability, automation, disaster recovery, design for reliability, on-call readiness and production support.
- Protect service levels by ensuring engineering effort is balanced across InfoSec commitments, operational tickets, roadmap delivery and mid-term maintenance.
- Act as the connection point between Ops, wider technology functions, product teams and business stakeholders, ensuring priorities, risks and trade-offs are clearly communicated.
- Help shape the team for AI-Ops by identifying practical automation, alerting, triage and remediation opportunities.
Requirements
- Strong people leadership, including coaching, performance management, prioritisation and development of team leads and engineers.
- Practical experience of SRE, incident management, problem management, post-mortems, RCA quality, disaster recovery and operational resilience.
- Ability to influence across Ops, engineering, product and wider technology teams, especially where priorities are competing or ownership is unclear.
- Strong delivery discipline, with the ability to focus the team on fewer, higher-value initiatives and see them through to completion.
- Experience using metrics, service levels, observability and operational data to drive better decisions and reliability improvements.
- Ability to identify automation opportunities and help move the team towards AI-Ops, reduced toil and more proactive operations.
- Clear communication style, able to explain operational risks, trade-offs, successes and support needs up and down the organisation.
- Willingness to be hands-on when required, including participation in on-call and support of major incidents.
Benefits
- Country-specific benefits, click [here](link) to access benefits specific to your location.