Description
IQVIA Türkiye, Avrupa Yakası'nda bulunan Teknoloji departmanına Sistem Destek Analisti aramaktadır.
The role involves providing support to users, analyzing and resolving technical issues, and maintaining high-quality helpdesk services.
Responsibilities:
- Analyze and resolve technical problems reported by users via phone or email
- Provide remote support for hardware and software issues
- Record incoming calls and ensure timely closure of opened tickets
- Offer first-level support for problems and escalate to relevant teams when necessary
- Support UAT phases of projects
- Maintain high-quality helpdesk services and customer satisfaction
- Manage inventory of devices brought to the company
- Provide training on company software to new users
- Collaborate with other teams in the technology department
- Contribute to solution and improvement processes
Requirements:
- MYO Elektrik/Elektronik/Bilgisayar or university degree in related fields
- Advanced knowledge of Microsoft operating systems, hardware, IPAD, IOS, Tablet, network, and office platforms
- 2-3 years of work experience
- Experience in helpdesk and software support
- Flexible working hours, including weekends if needed
- Ability to provide technical training to customers
- Good command of English (preferred)
- Customer-focused, creative, and effective communication skills
- Problem-solving skills, willingness to take responsibility, and strong social relationships