Description
We are seeking a Senior Operations Manager to oversee day-to-day business operations, including performance, billing, and PNL, for our AV Rider Assistance & Dispatch unit. As a Senior Operations Manager, you will manage a high-performing team, design and scale response frameworks, drive KPI excellence, and ensure compliance with regulatory standards.
Responsibilities:
- Manage day-to-day operations business, including performance, billing, P&L, and resource forecasting for a growing fleet.
- Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
- Design and scale response frameworks that accommodate unique AV challenges.
- Drive KPI excellence across specialized AV metrics.
- Meet with Senior Management and clients as needed to continue business growth.
- Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
- Own the hiring and talent development pipeline.
- Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.
Requirements:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments.
- Autonomous Vehicle Experience is a must.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing teammates.
- 20% travel required.
What We Offer:
- Competitive industry salaries ranging from $97,000 to $145,000 per year.
- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.