Description
Ramp's Mid-Market Customer Activation Managers drive genuine workflow transformation for companies, leveraging AI to optimize finance operations.
You'll own a book of ~45 mid-market customers, responsible for driving transformation through implementation and adoption of Ramp's agentic finance capabilities.
Key responsibilities:
- Lead customers through the full transformation journey, focusing on time-to-value and measurable business outcomes
- Develop and execute change management strategies for each account
- Communicate Ramp's impact in financial terms, such as close cycle improvement and ROI
- Manage stakeholder relationships across multiple layers of customer organizations
- Utilize AI tools daily to prepare for customer calls, synthesize data, and identify account risks
- Collaborate with Account Executives and Technical Consulting to deliver seamless implementations
Requirements:
- 5+ years of customer-facing experience in customer success, consulting, or implementations
- Proven track record of driving customer outcomes and exceeding goals
- Demonstrated ability to drive workflow adoption and navigate resistance
- AI fluency as a daily habit
- Ability to communicate financial impact and technical acumen
Nice to haves:
- Experience with AI-powered workflows and finance transformations
- Familiarity with FP&A, accounting software ecosystems, or CFO-adjacent workflows
- Demonstrated commercial impact and high-growth experience
Benefits include flexible PTO, health and wellness stipends, budget for intra-office travel, and various insurance coverages.