Description
At Qualtrics, you will provide strategic and operational leadership for the implementation, ongoing support, customer success, and optimization of the Safety & Reliability portfolio.
You will lead a multidisciplinary organization responsible for guiding healthcare clients through the entire customer lifecycle,from go-live to long-term value realization.
Your responsibilities will include:
- Providing strategic direction and operational management across all implementation, support, and customer success functions within Safety Delivery.
- Leading teams of Safety Solution Designers and implementation resources in defining software configuration, workflow design, testing, and go-live readiness.
- Establishing client optimization frameworks and roadmaps that ensure deep utilization, executive business reviews, and measurable ROI.
- Directing staffing, workload distribution, and capacity planning while coaching and developing managers and team leads.
- Serving as the executive point of contact for complex delivery challenges, aligning internal multidisciplinary resources for rapid resolution.
Requirements:
- 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership.
- Proven leadership experience directly managing teams of managers or team leads across multidisciplinary functions.
- Demonstrated background overseeing complex enterprise software implementations and ongoing customer success operations.
- Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or related field.
- Experience or background with Patient Safety Organizations (PSO), High Reliability Organizations (HRO), risk management, or clinical safety software is preferred.
Benefits:
- Comprehensive Health & Wellness: Industry-leading medical, dental, and vision insurance options for employees and families.
- Leadership Development & Growth: Dedicated support for executive coaching, industry certifications, and leadership growth.
- Paid Time Off & Work-Life Integration: Generous paid vacation, parental leave, holiday schedule, and sick time policies.
- 401(k) Retirement Savings Plan: Competitive company matching contributions to help secure your financial future.