Description
Mastercard is seeking a Vice President of Global Enablement, Experience, and Operations to lead the Cardholder Services Centre of Excellence (CoE). The successful candidate will be responsible for the overarching strategy and roadmap for the Global Benefits Platform enablement and development. They will build and lead a global scalable model through product implementation, integration, onboarding, configuration, launch readiness, operations, cardholder experience innovation, quality and performance.
The role involves working closely with the extended CHS leadership team, Consumer Core Product teams, and extended internal and external stakeholders to develop a prioritized roadmap and plan to deliver performance and experience outcomes.
Key responsibilities include:
- Developing and implementing a global enablement, experience, and operations transformation strategy and plan
- Building a world-class operating model and rhythm while transforming with agility, efficiency, and global scalability
- Operating with agility to build and deliver a global prioritized roadmap to enhance capabilities delivering both short- and long-term innovations
- Developing, building, and delivering a Cardholder experience strategy and plan
- Reviewing, building, and deploying a global ‘best in class’ Implementations and operations framework and model
The ideal candidate will have:
- Highly developed transformation and change leadership capability
- Outstanding high-performance people leader with the ability to attract talent to future proof
- Proven skills in developing and delivering Consumer-led experience innovation and solutions enabling growth and retention of revenues
- Strong collaborator and cross-functional champion of Cardholder Solutions
- Experience in partner management
- Strong executive communication skills with the ability to concisely present ideas and adapt communication for diverse stakeholders across Mastercard
In terms of compensation, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.
For this role in O'Fallon, Missouri, the salary range is $204,000 - $326,000 USD per year.
Mastercard benefits for full-time employees generally include: insurance, flexible spending account and health savings account, paid leaves, 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, and many more.