Description
Provide comprehensive administrative and executive support to the Chief Customer Officer, North America.
This role is responsible for managing day-to-day administrative activities, coordinating schedules and communications, organizing meetings and travel, and ensuring the efficient operation of the executive office.
Key responsibilities:
- Manage a complex and frequently changing calendar, prioritizing appointments and resolving scheduling conflicts
- Coordinate and schedule meetings, including customer, distributor, internal large and small meetings
- Anticipate the executive's needs and ensure appropriate preparation for meetings, presentations, and business engagements
- Prepare and organize meeting materials, agendas, presentations, and briefing documents
- Manage incoming communications and prioritize requests requiring executive attention
- Support special projects and administrative initiatives as assigned
- Coordinate travel arrangements, including itineraries, accommodations, transportation, and meeting logistics
- Manage travel and entertainment expenses in accordance with company policies and compliance requirements
- Resolve travel-related issues and adjust plans as business needs change
- Handle highly confidential business and personnel information with discretion and integrity
Requirements:
- Bachelor's degree or equivalent combination of education and relevant experience preferred
- Minimum of 8-10 years of experience supporting senior executives, preferably within a large, complex organization
- Demonstrated experience managing complex calendars, travel arrangements, and executive communications
- Exceptional organizational and time management skills
- Strong attention to detail and ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- High degree of professionalism, discretion, and confidentiality
- Ability to work independently while exercising sound judgment and initiative
- Strong interpersonal skills with the ability to build effective working relationships at all levels of the organization
- Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and other business productivity tools