Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As the Manager, Delivery within Employee Experience, you will oversee the day-to-day operations of a specialized Delivery team focused on implementation, data mapping, client data ingress, or engagement services.
Responsibilities
- Operational Leadership & Execution: Manage day-to-day team operations to ensure seamless, error-free delivery and contract compliance.
- Resource & Caseload Allocation: Assign client accounts and projects strategically to maintain equitable workload distribution.
- Urgent Problem Solver: Leverage strong analytical skills to troubleshoot complex operational issues and drive service recovery.
- Process Innovator: Navigate ambiguity effectively to build new workflows from scratch and evolve processes as business needs change.
- Culture & Team Builder: Foster strong cross-functional communication, drive engagement initiatives, and actively coach team members.
Requirements
- 10+ years of healthcare, quality improvement, or project management experience.
- Demonstrated experience managing large teams and complex operational caseloads.
- Bachelor's degree or equivalent 4-year college program.
- Proven proficiency with Microsoft Office (Word, Excel, Outlook), with advanced Excel skills preferred.
- Track record of building new processes from scratch and driving service recovery for complex clients.
Benefits
- Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you and your dependents.
- Leadership Development & Coaching: Opportunities for professional growth, management coaching, and leadership advancement.
- Paid Time Off & Work-Life Balance: Generous vacation allowance, sick time, and paid company holiday schedule.
- 401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.
- The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader.