Description
At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment.
Your main responsibility is a blend of hospitality and operational support , helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
Key Duties:
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provide basic guidance on equipment usage and club rules when needed.
- Ensure the gym floor is clean, orderly, and safe at all times.
- Build relationships with members and guests.
- Support fitness instructors and personal trainers with class setups or member handovers.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What We Are Looking For:
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure.
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment, and autonomously.
Benefits:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year's continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events, and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.