Description
Working as a Guest Advocate at Target means helping guests have an easy, inspiring, and friendly shopping experience. You will be responsible for delivering excellent customer service, answering questions, resolving issues, and making recommendations. As a Guest Advocate, you will be expected to:
- Create a welcoming guest experience by greeting guests, making eye contact, and smiling
- Help guests find what they need and resolve issues efficiently
- End every guest transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritises the guest service experience
- Scan and bag all guest items efficiently and accurately
- Work efficiently to minimise guest wait time while maintaining guest service and accuracy
- Make guests aware of current and upcoming brand launches, store activities, and events
- Know and speak to the benefits of Target Loyalty programmes
- Be familiar with all fulfilment services and know how to direct guests to enrol, activate, and use them
- Understand and show guests how to use Wallet and other features and offerings within the Target App
- Attempt every return and follow register prompts
- Partner with leaders as needed to de-escalate situations and recover the guest shopping experience
- Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
- Maintain a clean, clutter-free work area
- Stock supplies during store open hours while being available for guests
- Demonstrate a culture of ethical conduct, safety, and compliance
As a Guest Advocate, you will have the opportunity to develop skills in:
- Communicating and interacting with guests
- Problem-solving and decision-making
- Adapting to different guest interactions and situations
- Promoting and engaging around various benefits, offerings, and services
Requirements:
- Enjoy interacting and helping others
- Thrive in a fast-moving, highly active, and physically demanding role
- Open to working a flexible work schedule with varying hours, days, or shifts
- Ability to communicate effectively, including using positive language and being attentive to guests' needs
- Capability to remain focused and composed in a fast-paced environment
- Welcoming and helpful attitude towards guests and other team members
- Attention to detail while multi-tasking
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
- Work both independently and with a team
- Resolve guest questions quickly on the spot
Benefits:
- Competitive benefits from financial and education to well-being and beyond
- Find more information on benefits eligibility at https://corporate.target.com/careers/benefits