Description
We are seeking an Executive Team Leader Service & Engagement (Assistant Manager Front End) to join our team at Target. The successful candidate will be responsible for leading a team of Guest Advocates and Service and Engagement Leaders to deliver exceptional guest experiences. The pay range for this role is $64,000.00 - $128,000.00.
Responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations
- Drive total store sales and understand your role in sales growth and how your departments and team contribute to and impact total store profitability
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences
- Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience
- Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
- Lead the team to deliver an efficient and hassle-free guest pick-up experience
- Work a schedule that aligns to guest and business needs
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation