Description
The Senior/Principal Product Analyst - Workplace Experience supports the delivery of secure, effective, and compliant digital solutions by translating business strategy, pain points, and regulatory needs into clear, testable requirements.
Working with the Workplace Experience Product Owner, they help shape solution options that align to product strategy, architectural guardrails, and cost considerations.
The Workplace Experience Product Analyst documents processes, designs technology-enabled use cases, and supports solution testing, adoption, and operational readiness.
They contribute to continuous improvement and automation opportunities that enhance user experience, reduce effort, and enable measurable value for the Product.
This role operates under GSK's "Performance with Choice" hybrid working approach, typically expecting 2–3 days per week in the office, with the specific pattern agreed between the successful candidate and their manager based on role and team needs.
Key Responsibilities:
- Support the Workplace Experience Product Owner to realise the Product strategy by eliciting and managing detailed business requirements and designing technology-enabled use cases.
- Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement.
- Document functional and non-functional requirements, ensuring they are reflected in specifications and delivery plans.
- Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria.
- Perform functional and non-functional testing for delivered solutions and upgrades.
- Support configuration release management activities.
- Develop user guides, configuration documentation, runbooks, and training materials.
- Support the Workplace Experience Product Owner to identify and document additional security, data privacy, and compliance considerations.
Required Skills & Qualification:
- Bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
- 10+ years’ experience in a business analysis or product-focused role supporting technology delivery.
- Experience delivering and supporting workplace experience technologies such as AppSpace.
- Experience onboarding new sites to Workplace technologies and ensuring compliance with design standards.
- Strong communication and stakeholder engagement skills.
Preferred Skills:
- Strong attention to detail, ensuring requirements, specifications, and testing outcomes are accurately documented and traceable throughout delivery.
- Ability to translate complex business rules into clear system behaviour, configurations, and test scenarios.
- Proactive and curious mindset, able to investigate system issues and identify improvement opportunities.