Description
IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world.
As a Medical Information Specialist, you will be at the forefront of Patient Safety, performing key medical information call center services and processing safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. Ongoing training and development from in-house safety experts will be provided to plan and progress your career.
Responsibilities
- Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
- Establish and maintain effective team communications, providing regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
- Build a positive, collaborative team environment with other Lifecycle safety team members.
- Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.
Required Knowledge, Skills and Abilities
- Bachelor’s Degree in a Life Science is required.
- Excellent written and verbal skills in German (native/C2), English and one more additional language (min.C1).
- Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Excellent organizational skills and time management skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
The potential base pay range for this role, when annualized, is zł105,900.00 - zł196,600.00.