Description
This is a 12-month fixed-term employee contract initially, with a likelihood of extension.
As an Account Director at DEPT®, you will be responsible for building strong relationships with clients at all levels, including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns.
Responsibilities:
- Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
- Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
- Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
- Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
- Lead account planning, proposals, presentations, and new business opportunities.
- Drive process improvements and ensure consistent delivery across all projects.
- Monitor account performance and provide strategic recommendations based on client objectives and results.
- Mentor and support junior team members, resolving project challenges and escalations.
- Lead and develop project teams, delegating work effectively and fostering collaboration.
- Support hiring, onboarding, performance management, and professional development.
- Encourage innovation, continuous improvement, and high-quality delivery across the team.
- Manage change effectively and communicate priorities to ensure smooth execution.
Requirements:
- Experience delivering integrated, multi-channel marketing campaigns across paid digital, social, CRM and web, with multiple formats, versions and localization requirements.
- Strong account, project, budget, and stakeholder management skills.
- Ability to confidently lead client conversations, interrogate a brief, manage expectations and push back constructively.
- Understanding of how work moves from brief through creative development, approvals, QA and release,and can hold teams accountable for readiness and quality.
- Experience coordinating multiple client teams, agency partners and internal creative, strategy, technology and production teams.
- Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication, problem-solving, and decision-making abilities.
- Experience leading and developing high-performing teams.
- Commercial awareness with business development and client growth experience.
- Knowledge of digital production and creative workflows.
- Proactive, adaptable, and solutions-focused with strong attention to detail.
- Proficiency with Microsoft Office and project management tools.
Benefits:
- A flexible hybrid working policy to enjoy the best of both worlds.
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
- 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
- Birthday Leave, a paid day-off each year.
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Refreshments are provided in the office all week.
- Enhanced family friendly policies to support parents.
- Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
- Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
- A Certified BCorp Agency and is multi-award winning “Agency of the Year".
- Awesome clients. Whether big or small, local or global , at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.
- Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.
The anticipated annual salary range for this position is $90,000 – $100,000 CAD.