Description
Visa is seeking a Consultant, AP Service Experience to join their Client Services team. The successful candidate will be responsible for designing and enabling delivery of a scalable and repeatable client service experience for new solutions, leading client technical solutioning discussions, and defining strategic plans to migrate support to wider Client Services teams.
The AP Service Experience team is part of Client Services organization that designs and manages a highly tailored service experience to maximize value to clients. The role holder will have the opportunity to lead and deploy new capabilities for Issuers, Acquirers, Merchants and Merchant Partners, and work on new payment solutions such as Visa Pay, QR Connector, and Visa Flexible Credential.
Key responsibilities include:
- Designing and enabling delivery of a scalable and repeatable client service experience
- Leading client technical solutioning discussions with a client-centric mindset
- Leading client pilots of new solutions
- Defining strategic plans to migrate support to wider Client Services teams
- Becoming a subject matter expert in Client Services, including knowledge of APIs, implementation guides, client integration options, deployment, and post-production support
- Using technical expertise blended with business acumen to solve complex problems independently
The ideal candidate will have:
- Bachelor's degree in Computer Science, Technology or equivalent
- At least 8+ years of experience in product/project management or product development in the payments industry
- Functional project management experience in a client-facing role
- Understanding of digital payments and web-based technology, including HTML, web-based service APIs, JSON, XML
- Working knowledge of core transaction processing
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions
- Excellent verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
What will also help:
- Subject matter expertise in multiple areas such as card payments, payment technologies, and loyalty services
- Experience working with Issuers, Acquirers, Merchants & Merchant Partners in the Asia Pacific region
- Team collaboration and desire to share knowledge with a broader team