Description
We are seeking a Loan Servicing Associate to join our Multifamily Loan Servicing team at Capital One. As a Loan Servicing Associate, you will play a critical role in managing stakeholder communications, assisting with UCC lien maintenance, core financial transactions, audits and year-end deliverables, and driving operational efficiency in a fast-paced, time-sensitive environment.
Responsibilities
- Communication & Stakeholder Support:
- Manage high-volume incoming inquiries and tasks through the team's shared mailbox to ensure prompt resolution.
- Deliver excellent customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners (Fannie Mae, Freddie Mac, Ginnie Mae).
- Communicate effectively and proactively with both internal and external parties with minimal oversight from management.
- Perform other duties and projects assigned to support broader organizational goals.
- Servicing Operations & Compliance:
- Review loan documents and servicing agreements to ensure all policies, notifications, and procedures comply with investor and master servicer agreements.
- Actively participate in audits conducted by investors, internal audit teams, and regulatory agencies.
- Identify opportunities to improve and integrate process efficiencies.
- UCC & Lien Portfolio Maintenance:
- Assist with monitoring the UCC portfolio and coordination with third-party vendors to ensure timely filings of UCC-3 continuations, preventing any lapse in lien coverage.
- Review loan and UCC documentation to ensure strict adherence to Agency requirements and legal standards.
- Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.
- Portfolio Transactions & Seasonal Operations:
- Accurately review, verify, and process routine disbursements (escrows, reserves, vendor payments) in compliance with investor guidelines.
- Assist in preparing, reviewing, and delivering required end-of-year reporting, and audit confirmations within tight deadlines.
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience working in loan operations
Preferred Qualifications
- Bachelor's Degree or Military Experience
- 2+ years of experience working in loan operations on GSE-backed multifamily loans
- 2+ years of experience with G-Suite Applications
- 2+ years of experience with iLien and McCracken Strategy applications