Description
At Cisco, we are redefining customer experience through the power of Cisco IQ. Our global team operates at the frontier of innovation, building intelligent platforms that anticipate needs rather than just reacting to them.
As our AI Delivery Researcher, you will step into a high-impact role where you directly shape the future of our services by uncovering groundbreaking market insights and driving competitive intelligence.
Responsibilities:
- Research market trends and competitor strategies to identify AI-driven automation opportunities to keep our portfolio ahead of the curve.
- Analyze delivery workflows to provide actionable outside-in perspectives that empower internal service teams to elevate customer value.
- Collaborate closely with technical product managers and engineering peers to translate findings into feature and roadmap recommendations to accelerate product innovation.
- Deliver comprehensive competitive briefs and capability matrices to guide internal product development decisions with crystal-clear market intelligence.
- Evaluate emerging artificial intelligence solutions to ensure our delivery tooling remains competitive in the enterprise space and delivers unmatched value.
Minimum Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5 years of professional experience in product management, technical marketing, market research, or enterprise services delivery.
- Demonstrated experience conducting market research or competitive analysis for customer experience or services businesses.
- Strong technical familiarity with enterprise software systems, architectures, and applied artificial intelligence or machine learning frameworks.
- Experience collaborating with technical stakeholders such as engineers, product managers, and cross-functional teams.
- Proficiency in using artificial intelligence tools to capture data, conduct analysis, and generate actionable insights.
Preferred Qualifications:
- Exceptional storytelling and communication skills with the ability to translate complex research insights into compelling narratives for stakeholders.
- Experience working within a consulting, professional services, or customer experience environment.
- Direct familiarity with post-sales workflows and technical support operations.
- Demonstrated experience presenting research findings and strategic recommendations to senior leadership.
Benefits:
- Medical, dental, and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 paid day off for employee's birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer