Description
We are looking for an experienced P&C Liability Claims Supervisor to join our team. As the Liability Claims Supervisor, you will oversee a team of claims professionals handling liability and casualty claims, ensuring they are handled according to company standards, client expectations, and regulatory requirements.
Key Responsibilities
Team Leadership & Development
- Supervise and support a team of liability claims adjusters.
- Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
- Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
- Assist with staffing, onboarding, and workload distribution across the team.
Claims Oversight
- Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
- Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
- Approve claim settlements within assigned authority levels.
- Ensure appropriate reserve settings and claim documentation.
Client & Stakeholder Collaboration
- Serve as a point of contact for clients regarding claim performance and operational questions.
- Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
- Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
Operational Performance
- Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
- Identify opportunities for operational improvements and implement best practices.
- Support leadership with reporting and operational updates.
Skills, Knowledge & Expertise
- 5+ years of claims handling experience in liability, casualty, or bodily injury claims
- Active Florida license (5-20 or 6-20)
- TPA experience highly preferred
- Experience with Sovereign Immunity highly preferred
- Experience with excess reporting highly preferred
- Prior supervisory or leadership experience preferred
- Strong knowledge of liability claims handling practices and litigation management
- Excellent leadership, communication, and decision-making skills
Benefits
- Medical, dental, and vision plans
- 401(k) plan with employer matching
- Time-off policies, including Discretionary Time Off (DTO) and Paid Time Off (PTO)
- Paid holidays
- Life insurance and short-term and long-term disability coverage