Description
Use your systems expertise to make a real difference at Marie Curie. As our Business Product Support Officer, you'll help colleagues get the best from Optima and our wider workforce systems, solving queries, improving data and reporting, and supporting smarter rostering that helps frontline services run effectively.
Job Responsibilities:
- Maintain Optima data, organisational structures, working patterns, and system configuration.
- Manage user accounts and access levels while ensuring information governance requirements are followed.
- Support daily ESR interface processes and help maintain accurate starter, leaver, and employee information.
- Respond to user queries, investigate technical issues, and work with IT or software suppliers where needed.
- Produce and analyse regular and ad hoc reports, audits, and workforce KPIs.
- Support system upgrades, regression testing, and the implementation of new units or working practices.
- Create clear guidance and training materials, working with local champions to build user confidence.
- Promote consistent, effective rostering practice across the organisation.
Requirements:
- Strong technical knowledge of Optima and experience as a key or senior systems user.
- Experience supporting the implementation or ongoing development of IT solutions.
- A strong understanding of data quality, system administration, and good application support practice.
- The ability to understand complex processes, solve problems, and make confident decisions within your area of responsibility.
- Excellent written and verbal communication skills, with a helpful and customer-focused approach.
- Strong organisation skills and the ability to manage competing priorities and deadlines.
- Confidence working with stakeholders across operations, HR, payroll, IT, and clinical teams.
- Good working knowledge of Microsoft Office applications.
Benefits:
- Annual leave allowance: 25 days plus 8 public holidays (pro rata)
- Competitive policy for parental/sick leave
- Continuous professional development
- Industry-leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes, computers, and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- 15% staff discount in all Marie Curie Shops
- Life assurance for all employees