Description
The Customer Experience (CX) team at Cisco is seeking a Consulting Engineer to deliver best-in-class customer experiences. As a Consulting Engineer, you will build strong trust-based customer relationships, applying technical expertise to design and implement sophisticated networking solutions that directly accelerate business outcomes.
Responsibilities:
- Contribute to the design and implementation of cutting-edge Cisco technologies for large and complex customer network environments.
- Leverage innovative technology to solve real-world business problems and deliver scalable, robust services.
- Integrate emerging AI and automation methods into delivery practices to automate manual deployment processes, and support infrastructure-as-code platforms.
- Analyze and monitor network performance providing impactful options for optimization, efficiency and capability improvements.
- Support the team for complex problem resolution, demonstrating deep technical expertise to resolve sophisticated issues across a broad range of technologies.
- Develop and contribute digital intellectual capital, repeatable delivery frameworks, and knowledge-sharing practices.
- Provide critical feedback to Engineering and Product organizations to influence future product roadmaps.
Minimum Qualifications:
- Bachelor's degree in Computer Science, or equivalent, with 5+ years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles.
- Deep knowledge of L2/L3 networking protocols and technologies, with strong hands-on Catalyst router and switch platform experience.
- Proven experience in design and deployment of networking solutions including SDA and SD-WAN.
- Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers).
- Professional level (e.g. CCNP, Cisco DevNet) or equivalent vendor certification expected.
Preferred Qualifications:
- Strong communication and planning skills, while being self-motivated with a focus on execution.
- Knowledge of software programmability, automation (Python, Ansible, Terraform and so on), orchestration, and/or virtualization technologies.
- Experience of working in the Public Sector – Armed Forces veterans are welcome!