Description
The Membership Strategy Manager is responsible for delivering Soho House's global membership strategy across a set of key Houses.
The role takes agreed global strategy , across retention and engagement, intakes and applications, and new House openings , and leads its execution across its assigned Houses in partnership with the Regional Membership Director, House Membership teams and the Soho Support Member Success function.
Key accountabilities include:
- Delivery of Global Strategy Across Assigned Houses
- Retention, Churn & Engagement
- Intakes & Applications
- New Openings & Hypercare
- Data, Insight & Performance
- Partnership & Cross-Functional Working
- Continuous Improvement & Innovation
The role is responsible for the delivery and success of membership strategy across its assigned Houses. Accountability for regional membership performance sits with the Regional Membership Director and their teams.
Benefits include:
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to