Description
Join Virgin Atlantic Holidays as a Retail Travel Advisor and help create unforgettable holiday experiences for our guests. You'll inspire guests with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets.
Day to day You'll work alongside our award-winning Retail team to deliver premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences.
Responsibilities include:
- Delivering premium service during every interaction
- Identifying opportunities to maximise sales and create memorable guest experiences
- Achieving and exceeding personal and team performance targets
- Maintaining expert knowledge of destinations, products, hotels, and travel trends
- Working collaboratively with your team to support the day-to-day success of the store
- Providing exceptional after-sales support
About you We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism. You'll need:
- Demonstrated customer service skills
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment
- Previous experience within the airline, travel, tourism, hospitality, or luxury service industry is desirable
- A passion for premium travel
- Strong ability to build long-term guest relationships
- Confident in creating genuine connections to convert enquiries into bookings
What we offer
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Uncapped commission scheme rewards great guest experiences and outstanding sales performance
- Develop your knowledge through Virgin Ventures
- Generous contributory pension scheme and life assurance
- Iconic Vivienne Westwood uniform