Description
As a Practice Manager, you'll lead the day-to-day operations of a busy healthcare clinic, ensuring exceptional patient experiences, outstanding clinical governance, and strong commercial performance.
You'll lead multidisciplinary teams, drive continuous improvement, and create a culture where both patients and colleagues can thrive.
Responsibilities:
- Lead and manage the overall performance and day-to-day operations of the clinic, ensuring safe, effective and efficient service delivery.
- Drive exceptional patient experiences by using patient feedback, complaints and service insights to deliver continuous improvement.
- Take ownership of clinic performance, identifying opportunities to improve productivity, reduce costs and grow revenue across service lines.
- Develop strong relationships with corporate clients, stakeholders and local partners, supporting business growth and service development opportunities.
- Lead and inspire clinical and non-clinical teams, creating a high-performing and engaged workforce.
- Use colleague engagement feedback to enhance team culture, performance and retention.
- Ensure full compliance with CQC standards, clinical governance requirements, health and safety legislation and organisational policies.
- Champion quality improvement initiatives and foster a culture of accountability, collaboration and continuous learning.
- Support local marketing initiatives, helping to raise the clinic profile within the local community and generate new business opportunities.
- Act as the CQC Registered Manager where applicable.
Key Skills / Qualifications:
- Experience leading operational teams within a healthcare, wellbeing or regulated environment.
- Strong people management experience, with the ability to motivate, engage and develop high-performing teams.
- Demonstrable experience managing business performance, budgets and operational KPIs.
- Good understanding of CQC standards, clinical governance and regulatory compliance requirements.
- Commercially minded with a track record of driving growth, improving efficiency and delivering results.
- Excellent stakeholder management and communication skills.
- Strong problem-solving and project management capability.
- Proficient in Microsoft Office and business systems.
- Eligible to become a CQC Registered Manager or previous experience holding CQC registration is highly desirable.
Benefits:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.