Description
We are seeking a Registered Pharmacy Technician to support the day-to-day operations of the Mississauga Pharmacy operation.
As a Registered Pharmacy Technician, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests.
Essential Functions:
- Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
- Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations
- Fax and call renewal requests to doctors and maintain member communications channels
- Responding to audit/Recall requests from private and government insurance plans
- Support auto notification and call members for upcoming refills and renewals
- Ensure accurate and complete documentation is entered into the appropriate systems
- Manage team mailboxes/e-mails
- Aid in management assigned tasks and projects
- Work collaboratively with other Registered Technicians, Member Advisors and Supervisors
- Replenishing and maintaining Kirby supplies
- Purchasing, receiving, and maintaining prescription‑related inventory
- Receiving medication orders and completing invoice processing
- Packaging and shipping medications in accordance with regulatory and company standards
- Performing inventory adjustments and medication inventory counts
- Supporting end‑of‑month inventory and operational reconciliation activities
Qualifications:
- Registered Pharmacy Technician licensed in Ontario
- Excellent written, verbal and oral communication skills
- Team player with the ability to work independently
- Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
- Bilingualism (French & English) is an asset
- Strong customer service focus
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- Proficient in Kroll software
- Strong interpersonal skills with ability to work independently with minimal supervision
- Flexible to situations and adaptable to change
- A thorough understanding of quality assurance and delivery of service excellence
- Excellent organizational skills, effective time management, and the ability to shift priorities
- Demonstrates initiative and displays self-motivation
- Ability to analyze, problem-solve and mediate difficult situations
- Results-oriented paying attention to detail
- Ability to multi-task
- Accuracy in Data Entry is mandatory
What We Offer:
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs