Description
The Integrated Services Administrator role is part of the Federations Integrated Services team, which delivers a range of services on behalf of member practices.
The administrator is a crucial role enabling the smooth working and delivery of services for the organisation.
Key responsibilities:
- Act as the first point of contact for patients, clinicians, member practices, partner organisations and other stakeholders
- Manage shared service inboxes, telephone messages and incoming correspondence
- Provide patients with clear and accurate information about appointments and service processes
- Book, amend and cancel patient appointments
- Maintain accurate appointment books and clinic schedules
- Support the effective use of clinical capacity by monitoring waiting lists, outstanding bookings, cancellations and Did Not Attend outcomes
The role requires:
- Education up to A-Level or equivalent
- GCSE in Maths and English
- Previous experience working in a busy office setting
- Experience of being the first point of contact for services
- Experience of communicating to patients or customers over the phone or face to face
The salary for this fixed-term, part-time role is £28,939.28 per annum, pro-rata for 3 days per week.