Description
We are seeking an experienced, compassionate, and highly motivated Medical Assistant to join our team at Evernorth Direct Health, a clinic located in West Palm. As a Medical Assistant, you will play a crucial role in supporting both front and back-office operations while helping create an exceptional patient experience.
Why Join Us? We offer a range of benefits, including:
- PTO and paid holidays off
- Annual bonus opportunities
- Paid CPR and CE opportunities
- Collaborative, team-focused healthcare environment
- Opportunities to build meaningful relationships with patients through continuity of care
- Use of both clinical and administrative skills
- Participation in health promotion and wellness initiatives
- Cross-training and professional development opportunities
- Being part of an organisation committed to improving healthcare delivery
Clinical Responsibilities:
- Obtain patient histories and document information accurately in the electronic health record (EHR)
- Measure and record vital signs
- Assist providers during examinations and treatments
- Perform CLIA waived POC testing and maintain compliance standards
- Administer medications and vaccines as directed
- Perform phlebotomy and specimen collection when appropriate
- Prepare and stock examination rooms
- Clean, disinfect, and sterilise equipment according to established protocols
- Review provider instructions and educational materials with patients
Patient Experience & Administrative Responsibilities:
- Welcome patients and create a positive, professional first impression
- Verify eligibility, coverage, and required documentation
- Schedule appointments and coordinate patient care services
- Answer incoming calls and assist patients with questions or concerns
- Accurately relay messages and coordinate communication with providers and staff
- Provide timely and courteous responses to provider and patient inquiries
- Support wellness events and health promotion activities as needed
Team Collaboration:
- Participate actively in staff meetings and training sessions
- Assist with onboarding and mentoring new team members
- Cross-train in additional services and workflows
- Demonstrate professionalism, accountability, and a commitment to high-quality patient care
What We're Looking For:
- Graduate of an accredited Medical Assistant programme
- Current BLS/CPR certification
- Minimum of 2-3 years of front and back office Medical Assistant experience
- Proficiency in phlebotomy
- Experience using Electronic Health Records (EHR)
- Strong organisational and time-management skills
- Excellent communication and customer service skills
- Reliable, dependable, and team-oriented
- Ability to work scheduled clinic hours
Preferred Qualifications:
- Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification
- Experience in primary care, occupational health, preventive medicine, or employer-sponsored health clinics
- Experience supporting wellness programmes and health screenings
- Bilingual English/Spanish skills are a plus