Description
Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of War, the intelligence community, and federal civilian agencies as they modernize their information systems.
Responsibilities:
- Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
- Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
- Answers queries by email, telephone, and instant messaging.
- Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
- Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
- Records all work accomplished using the Jira Service Management application.
- Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
- Routes calls to product line, application, or system support specialists.
- Alerts management to recurring problems and patterns of problems.
- Maintains ownership of incidents from end-to-end.
Requirements:
- Positive customer service attitude.
- Detailed technical problem-solving approach.
- Excellent interpersonal communications skills.
- Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
- Ability to move between work sites as required.
- Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.
- Technical Training, Certification(s) or Degree, 3+ years of experience.
- Ability to obtain an Interim Secret Clearance within 3 months of hire.
- Secret Security Clearance preferred.
- Information Assurance Level II Certification (Security+).
- Location: Onsite at LAAFB (Los Angeles, CA).
- Travel: Up to 10%.
Benefits:
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.