Description
We are looking for a Senior Technical Support Engineer to join our team in Japan. As a remote-friendly company, you can work from anywhere in Japan.
Responsibilities:
- Provide excellent customer service as a front-line engineer and representative of ClickHouse
- Handle technical cases via ticket system, email, Slack, phone, etc. within the agreed service level agreement (SLA)
- Collaborate with customers, partners, and colleagues to build strong relationships
- Contribute to the definition of features required by users and customers
- Develop solutions based on ClickHouse Cloud and open-source ClickHouse
- Share knowledge and provide mentoring and training to colleagues, users, and customers
Requirements:
- Experience in a technical support organization
- Strong technical skills in areas such as ClickHouse DBMS, OLAP/SQL databases, cloud/SaaS platforms, Linux/Unix, Kubernetes, and containerization
- Ability to work in a global, distributed environment and provide high-quality 24/7 support
- Excellent written and verbal communication skills in Japanese and English
- Experience in customer-facing roles, such as pre-sales and post-sales support, solution engineering, or consulting
Nice to have:
- Experience in software development, product management, account management, or user community collaboration
- Passion for applying open-source software technology to large datasets to solve complex problems
Benefits:
- Flexible work environment
- Healthcare with employer contributions
- Equity in the company
- Flexible time off
- Home office setup allowance
- Global gatherings and company-wide offsites