Description
Syneos Health is seeking a Director, Shared Services & Argentina HR Hub Leader to lead the Argentina Shared Services organization and serve as the senior HR leader for the Argentina HR Hub.
The Director will be responsible for delivering high-quality, efficient, and customer-focused HR services while driving operational excellence, continuous improvement, and capability development across the Argentina Shared Services organization.
Key Responsibilities:
- Lead the day-to-day operations of the Argentina Shared Services organization, ensuring the delivery of high-quality, compliant, and customer-centric HR services.
- Drive operational excellence through process standardization, continuous improvement, automation, and service optimization.
- Establish performance metrics and governance processes to monitor service quality, productivity, customer experience, and operational effectiveness.
- Partner with Global Service Delivery leadership to implement strategic initiatives that enhance the global HR operating model.
- Identify opportunities to expand the scope of services delivered from Argentina and support successful transitions of new work into the hub.
- Serve as the senior HR leader for the Argentina HR Hub, fostering collaboration and alignment across all HR functions located in Argentina.
- Promote a One HR culture by strengthening communication, partnership, and knowledge sharing across Shared Services, Talent Acquisition, Benefits, HR Governance, HR Analytics, HR Business Operations, and other HR teams.
- Represent the Argentina HR Hub in global HR forums and governance activities as appropriate.
- Act as the primary liaison between Argentina-based HR teams and global HR leadership.
- Partner with HR Capability Leaders to support workforce planning and capability-building initiatives that strengthen Argentina’s role within the Global Service Delivery model.
- Develop strategies that enable sustainable growth of the Argentina hub while maintaining service quality and operational efficiency.
- Support the transition and integration of new processes, services, and capabilities into the Argentina organization.
- Foster collaboration across global delivery hubs to leverage best practices and create consistent service delivery.
- Lead, coach, and develop a high-performing team while fostering an inclusive and collaborative culture.
- Build leadership capability, succession plans, and talent pipelines across the Shared Services organization.
- Drive employee engagement, career development, and retention initiatives.
- Promote continuous learning and cross-functional development opportunities.
- Build strong partnerships with HR Centers of Excellence, HR Business Partners, Technology teams, and business leaders.
- Lead transformation and continuous improvement initiatives that enhance service delivery and employee experience.
- Influence stakeholders across a complex, matrixed organization to deliver business outcomes.
- Serve as the escalation point for operational and service delivery issues impacting the Argentina Shared Services organization.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 10-12 years of progressive HR leadership experience, including significant experience leading Shared Services or HR Operations.
- Experience leading geographically dispersed or multi-country teams within a global organization.
- Demonstrated experience driving operational excellence, process improvement, and organizational transformation.
- Strong stakeholder management, communication, and influencing skills.
Preferred Qualifications:
- Master’s degree in Human Resources, Business Administration, or a related discipline.
- Experience supporting or leading global service delivery or shared services organizations.
- Experience with HR technology, digital transformation, and continuous improvement methodologies.
Success Profile:
- Strategic thinking with an enterprise mindset.
- Strong operational and business acumen.
- Ability to lead through influence within a global matrix organization.
- Proven experience building high-performing teams and developing future leaders.
- Strong change leadership and continuous improvement capabilities.
- Excellent collaboration and relationship management skills across functions and geographies.
- Customer-focused approach with a commitment to service excellence and innovation.