Description
A Senior Manager in Portfolio Management is primarily responsible for overseeing the delivery of CRE Facilities Management & Lease Administration Services into Royal Bank of Canada (RBC) corporate office spaces.
This role will be supporting the RBC offices located in mainland Europe (excludes UK, Ireland and Jersey). The role is based in our Paris office with remote oversight of the other properties in Mainland Europe.
Responsibilities
- Oversee all aspects of CRE Facilities Management
- Oversee day-to-day facilities management operations ensuring compliance with CRE and Enterprise policies, standards, and external regulatory/legislative obligations.
- Maintain safe, compliant environments for employees and customers while reducing operational risk.
- Manage outsourced facilities providers and/or internal staff to deliver high-performing services aligned with contract requirements and business platform needs.
- Build and maintain effective landlord relationships related to operational delivery.
- Develop proactive working relationships with internal business partners and external vendors.
- Collaborate with technology, HR, finance, and risk functions to deliver CRE services within the region.
- Deliver client service levels within prescribed budgets.
- Ensure day-to-day operations and maintenance of RBC premises align with the CRE global operating model.
- Budget for and process Facilities Management and Landlord invoicing for Mainland Europe offices in a timely manner.
- Contribute to and review relevant Business Continuity Management plans.
- Maintain current out-of-hours escalation documentation and ensure third parties understand their responsibilities.
- Oversee delivery of small/minor/MAC projects not classified as Capital Projects, managing scope, budget, timelines, and commissioning.
- Advise on capital projects in Mainland Europe as the voice of the stakeholder representing CRE and the business.
- Drive enhanced workplace experience in Mainland Europe in line with the rest of the region.
- Oversee Corporate Real Estate Health and Safety responsibilities.
Lease Administration
- Monitor key lease dates to prevent missed milestones.
- Engage with business partners on location strategy.
- Oversee lease renewals and extensions execution via third-party transaction team.
Requirements
- Strong analytical and problem-solving skills.
- Excellent communication and presentation abilities.
- Attention to detail and good organisational skills.
- Ability to manage multiple projects in a fast-paced environment.
- Good experience / background in Corporate Real Estate Facilities Management.
- Proven experience delivering services via 3rd parties.
- Fluent in French and English (German desirable).
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.