Description
We are seeking a full-time Receptionist - Cashier to join our team at Hotel Ibis Styles Medellín. As a leading global hospitality group, Accor operates a wide range of brands across various segments, from economy to luxury.
The successful candidate will be responsible for providing efficient and friendly service to guests, managing check-in and check-out processes, controlling room keys and cash handling, coordinating reservations, and offering information about the hotel and its services.
Key responsibilities include:
- Providing excellent customer service and communication skills
- Managing check-in and check-out procedures
- Handling cash and room key transactions
- Coordinating reservations and guest requests
- Maintaining knowledge of hotel services and operations
Requirements:
- Technical qualification in Hospitality and Tourism or 1 year of relevant experience
- Basic English language skills
- Knowledge of hotel management systems such as Zeus
- Understanding of check-in and check-out procedures
- Customer service and communication skills
- Familiarity with billing and payment operations
- Knowledge of hotel laws and regulations, including data privacy and consumer protection
- Basic accounting and daily revenue reconciliation
- Tax knowledge (IVA, withholding taxes, etc.)