Description
We are seeking an Operations Analyst to support the day-to-day activities of the Operations function by delivering high-quality operational services, maintaining effective controls, and contributing to continuous improvement initiatives.
Key Responsibilities:
- Support with day-to-day Private Bank and Wealth Management initiatives, including processing, reviewing, reporting, and issue resolution with regards to accounts, products, and services.
- Support the management of the bank's client relations to clearly identify their needs and provide a service that meets expectations.
- Collaborate with teams across the bank to align and integrate Private Bank and Wealth Management processes.
- Identify areas for improvement and provide recommendations for change in Private Bank and Wealth Management processes.
- Develop and implement Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
- Develop reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
- Participate in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.
- Execute operational processes in line with established procedures and controls.
- Maintain accurate records and documentation.
- Identify and escalate risks, incidents, and control issues.
- Support process enhancements and operational efficiency initiatives.
- Build effective relationships with internal and external stakeholders.
- Ensure compliance with applicable policies, regulations, and procedures.
Requirements:
- Strong organisational and analytical skills.
- Attention to detail and commitment to accuracy.
- Ability to manage multiple priorities and work under pressure.
- Strong communication and interpersonal skills.
- Active university student, as this is a 6-month contract de stage trainee position.
Nice to Have:
- A proactive approach and willingness to challenge existing processes.
- Proficiency in Microsoft Office applications.
- Previous experience in banking operations, financial services, or a related environment would be an advantage.