Description
The Content Analyst is a strategic role responsible for handling business-as-usual (BAU) operations, resolving client queries, handling projects and driving key business outcomes.
Key Responsibilities:
- Ensuring smooth management of BAU activities without errors
- Supporting high-impact projects for Commodities pricing
- Collaborating with team managers and seniors to implement operational improvements
- Providing support during incidents, data recovery efforts, and service desk operations
- Coordinating testing, migrations, and upgrades affecting production environments
- Working closely with Business Analysts, Product Managers, and multi-functional teams to align on business goals and results
- Resolving simple client queries efficiently
- Implementing specific projects as assigned by the manager
- Implementing change control procedures, data operations standards, and compliance with current data policies
- Partnering with team leaders and senior staff to identify and close skill gaps within the team
Required Skills & Qualifications:
- Bachelor’s degree required; Master’s or MBA preferred
- Proficiency with tools such as NDA, DSS suite, and basic SQL
- Solid grasp of Excel and other MS Office products
- Good understanding of Macros, VB, and Outlook
- Good interpersonal skills (Verbal and written)
- Awareness of Commodities and Energy markets
Additional Information:
- Prior knowledge of the Commodities data set is a strong advantage
- Experience in Customer engagement and business engagement is required