Description
As a CMOP Lead supporting the Department of Veterans Affairs (VA), you will oversee database operations, system performance, and cross-site coordination to maintain 99.9% database uptime and ensure the accuracy, availability, and reliability of pharmacy workflows that directly impact Veteran care.
Key responsibilities:
- Lead operations for approximately 700 CMOP databases supporting 5,000–7,000 daily users across seven national/regional CMOP sites.
- Ensure 99.9% database uptime during production operations, minimizing outages and maintaining mission-critical pharmacy workflows.
- Oversee installation, configuration, upgrades, tuning, patching, and performance monitoring for custom CMOP databases and applications.
- Coordinate database support for CMOP Regional and National staff, ensuring accurate pharmacy transactions, stable operations, and adherence to change management procedures.
- Direct incident response and 24x7 on-call coverage to resolve urgent issues impacting prescription processing.
- Lead remediation of security findings, ensuring no recurring issues and compliance with VA standards.
- Drive proactive monitoring using Dynatrace, Splunk, and SolarWinds to detect and resolve performance risks.
- Oversee ServiceNow ticket management for all CMOP database-related issues to ensure timely resolution and minimal operational disruption.
- Provide documentation, reporting, and guidance to CMOP stakeholders, including database metadata, application processes, and transaction integrity support.
- Recommend and implement improvements to maintain accuracy, efficiency, and reliability across CMOP systems.
Requirements:
- Bachelor’s degree and 10+ years of experience in database administration, application support, or enterprise healthcare IT operations.
- Experience leading mission-critical database environments with high availability requirements.
- Strong knowledge of SQL Server and/or Oracle database platforms, including performance tuning, patching, upgrades, and troubleshooting.
- Experience supporting production environments with 24x7 operational demands.
- Ability to analyze system issues, guide root cause analysis, and implement corrective actions.
- Experience generating technical documentation, operational procedures, and stakeholder reports.
- Strong communication skills and ability to coordinate across distributed teams and high-visibility operations.
Benefits:
- Competitive pay, benefits, 401(k) match, and wellness programs.
- AI-powered career advancement tools and strong internal mobility.
- Collaborative, innovative, and military-friendly workplace.
- Opportunities to modernize VA’s nationwide pharmacy systems and ensure reliable support for Veteran care.