Description
This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem.
Key Responsibilities
- Practice Leadership & Governance: Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
- Hardware & Software Asset Management: Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
- ServiceNow, Data & Integration: Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
- Automation, Responsible AI & Modern Engineering: Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
Key Relationships/Customers
- Business Stakeholders: Asset owners, Finance, Procurement, Risk, audit & compliance stakeholders.
- Tech Stakeholders: ServiceNow platform and product teams, Technology product, platform and service owners, Enterprise Architecture and engineering teams, Cyber Security, Global Risk & Compliance.
Experience Required
- Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
- ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
- Asset-management certification desirable.
Area of Specialisation
- Deep knowledge of IT Asset, Software Asset and Service Asset & Configuration Management practices.
- Strong understanding of CMDB design, CI lifecycle, discovery, reconciliation and data-quality controls.
- Working knowledge of hardware lifecycle governance, licence compliance, audit support and optimisation.
- Strong functional knowledge of ServiceNow CMDB, HAM and SAM and their integration with enterprise data sources.
Skills/Background
- Balances control, compliance, data quality and operational practicality.
- Strong governance design, policy writing and process documentation capability.
- Analytical mindset, able to define metrics and prioritise remediation.
- Strong influencing skills, securing action from teams that don't report to the role.
- Fluent written and spoken English.