Description
We are seeking an experienced Floor Manager to join our team at Soho House Los Cabos. As a Floor Manager, you will be responsible for managing the service, quality control, and ensuring a consistent Food and Beverage experience, under the direction of the Club Manager and/or General Manager.
You will develop your leadership skills within the hospitality industry through exceptional management, reviewing P&L statements, financial forecasting, interviews, and hiring for specific areas of the business, inventory control, purchasing, supplier relationships, and ensuring the operation runs under the highest standards of service, personnel, and finance.
A successful Floor Manager will maximise sales and revenue by building strong relationships with clients, understanding their needs, and implementing opportunities to drive efficiency and effectiveness of processes. You will be widely responsible for service standards, elevating the member and guest experience, recruitment, training, and supervising the schedules of Food and Beverage personnel.
Key Responsibilities:
- Lead influentially and proactively in conjunction with the General Manager to ensure that service, staffing, and member and guest experience exceed expectations, while achieving financial and budgetary objectives.
- Demonstrate passion for customer service and excellent communication and interaction skills with members, guests, and colleagues, maintaining high levels of internal and external service.
- Collaborate with internal and external stakeholders to create, design, train, and implement exceptional menus, manage purchasing, and make continuous improvements to the operation.
- Identify proactively client needs and develop action plans to enhance the experience and minimise risks.
- Comply with and collaborate on Human Resources guidelines, supporting recruitment processes to attract, develop, and retain high-performance talent and potential.
- Establish objectives, key performance indicators (KPIs), schedules, policies, and procedures.
- Foster transparency and open communication that promotes team awareness, sense of belonging, and accountability, with emphasis on motivation and teamwork.
- Comply with all procedures related to food allergies and maintain a clean, hygienic, healthy, and safe work environment for colleagues, members, and guests, ensuring compliance with safety regulations.
- Prepare daily and weekly reports that include, among other aspects, service standards, allergy procedures, staffing, sales, profitability, and proactive solutions to mitigate future risks.
- Perform other functions assigned by your supervisor or manager.
Required Experience:
- Minimum 5 years of experience in a similar position.
- Detail-oriented, process-focused, and ability to solve problems in high-volume and fast-paced environments.
- Experience with POS systems (or similar), OpenTable, Opera, or other hospitality-focused technologies.
- Passionate and influential leader, with the ability to communicate positively and lead teams promoting efficient and effective practices oriented towards service.
- Passion for culinary and beverage trends, as well as knowledge of best practices and local health and safety regulations.
- Ability to manage personnel and meet or exceed established financial objectives.
- Client and service-focused, with a flexible and proactive attitude.
Physical Requirements:
- Ability to hold, grasp, turn, and manipulate objects with hands.
- Ability to perform rapid movements periodically to move between different areas of the property.
- Ability to move, pull, push, load, or lift at least 18 kg (40 pounds).
- Ability to kneel, bend, squat, and climb stairs occasionally.
- Ability to perform physical activities such as lifting objects, cleaning, and bending.
- Ability to stand, walk, lift objects, and bend for prolonged periods.