Description
As a Coach Sales & Customer Experience at Coolblue, you will improve your colleagues through tailored coaching, enhancing customer experience and store results.
Your responsibilities include:
- Providing one-on-one coaching to help colleagues improve measurable results and customer contact skills
- Giving insights into professional development
- Monitoring and analyzing customer contact quality at store, team, and individual levels
- Identifying growth opportunities for customer contact quality
- Signaling areas for improvement and determining which employees need coaching
Benefits include:
- Competitive salary based on experience
- Meal vouchers, eco-vouchers, and travel cost reimbursement
- Hospitalization insurance
- Over 30 training sessions at our in-house Studiefabriek
- Career growth opportunities through our growth path platform
- Discounts on products
- Great work atmosphere with team activities
- 20 vacation days and 12 ADV days
- Flexible cafeteria plan to customize your compensation package
Requirements:
- Experience in coaching and development
- Commercial skills
- Insights into conversation techniques
- Ability to identify opportunities for improvement
- Stimulating feedback
- Excellent communication skills in Dutch (written and spoken) and basic French
- Availability to work during store hours, including weekends and evenings
- Self-motivation and multitasking abilities