Description
As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O).
You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success.
Technical Leadership
- Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testing
- Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environment
- Lead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectives
- Run engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise vision
- Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT)
Production Support
- Perform production support role, including off-hours support responsibilities
- Assist in incident management and problem management for applications in scope
- Continuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the future
- Maintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunities
- Ensure availability and uptime of applications in scope according to defined service level objectives
Strategy
- Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development
- Lead the team through execution of the SRE roadmap for Innovation and partner groups
- Drive participation in strategic steering groups
- Lead the adoption of new technologies within SRE
- Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management
People Leadership
- Provide expertise, direction, coaching, and development to build team capability and succession planning
- Select and build a high-performing, diverse team that leverages individual capabilities and strengths
- Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset
- Ensure that employees understand RBC's vision and support and reinforce targeted behaviours that contribute to RBC goals
What do you need to succeed?
- Minimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scale
- Deep technical expertise in observability, monitoring, and incident management platforms
- Demonstrated experience with cloud platforms, containerization, and automation technologies
- Strong understanding of reliability engineering principles, SLOs, SLIs, and error budgets
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team