Description
We are seeking a Client Relationship Manager to partner with Sales to build and sustain client relationships, enhancing Cigna's reputation in the Global Market.
Responsibilities
Client Relationships / Service
- Develop and maintain strong client relationships to ensure timely and cost-effective service delivery
- Create case-level service strategies and solutions tailored to client needs
- Prioritize tasks to achieve high-quality outcomes and meet deadlines
- Collaborate with internal teams to resolve escalated service issues
- Perform root cause analysis to drive first-contact resolution
- Attend client meetings to provide insights on complex issues
Internal Liaison
- Facilitate engagement between subject matter experts to execute service strategies
- Manage issues through end-to-end resolution
- Partner with Sales, Underwriting, and Operations to develop client-specific service strategies
- Provide routine updates to Sales account management teams
Data Analysis
- Monitor client health and performance metrics to minimize financial impacts
- Analyze data trends and present results to clients
- Provide standard service reports to account teams and clients
Requirements
- Bachelor's degree in business administration, business communication, marketing, or equivalent work experience
- Four-plus years of experience in account management, sales, or customer-facing roles
- Demonstrated strengths in negotiation, conflict management, and influencing key decision-makers
- Strong analytical and problem-solving skills
- Experience with Salesforce Service Center and presentation skills
Benefits
- Comprehensive health benefits, including medical, vision, dental, and well-being programs
- 401(k) and company-paid life insurance
- Tuition reimbursement and paid time off
- Minimum of 18 days of paid time off per year
Salary
- $82,700 - $137,800 per year, depending on experience and location