Manager, Client Success

We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT.

As a Manager on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth.

Responsibilities

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews
• Serve as the internal voice of the client to champion enhancements and program needs that improve the experience
• Work cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and program needs
• Review and operationalize plan/program contracts for new and existing clients
• Develop and maintain a strong understanding of product offerings to effectively answer client questions, provide guidance, and support issue resolution
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines
• Analyze, and interpret data from multiple sources to deliver meaningful insights, support ad hoc reporting requests, and develop expertise in new reporting platforms and datasets

Required Qualifications

• 3-5 years of experience working on cross-functional teams or in a client facing relationship centric role
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
• Proven ability to influence cross-functional teams without direct authority
• Strong communication skills with ability to synthesize and present insights
• Ability to travel on a limited basis (10-15%)

Preferred Qualifications

• 3-5 years of experience in account management, consulting, project management, corporate healthcare, or provider/payer functions, with demonstrated experience managing operational processes, client deliverables, and cross-functional initiatives
• Proven ability to independently manage client relationships and serve as a trusted advisor and primary point of contact for assigned accounts.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Pay Range $72,360.00 - $159,120.00