Description
We are currently recruiting Bank Bookings Administrators to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.
As a Bank Bookings Administrator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for:
- Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy
- Sending admission forms and ensuring all information is captured accurately
- Supporting the clinical teams with admin tasks like recording patient notes and processing payments
- Completing spreadsheets, managing records, and ensuring 'back office' tasks are carried out to a high standard
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Benefits
- Weekly pay
- Competitive bank rates
- Free on-site parking
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire's dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles