Description
We are looking for an experienced Production Support Analyst to join a dynamic technology team supporting mission-critical equities trading platforms and alternative trading systems.
This role provides direct exposure to electronic trading, market structure, production engineering, and platform reliability within a fast-paced financial markets environment.
As a Production Support Analyst, you'll help support and maintain mission-critical trading applications and alternative trading systems, ensuring platform stability, operational excellence, incident resolution, and continuous improvement across the production environment.
Responsibilities:
Production Support & Platform Reliability
- Monitor real-time order flow, execution activity, client connectivity, and overall platform health.
- Support highly available trading and execution platforms in a production environment.
- Investigate and resolve production issues including order rejects, missing executions, connectivity issues, market data discrepancies, and trade reporting issues.
- Serve as a primary escalation point during production incidents impacting business operations and users.
- Proactively monitor applications, market data feeds, infrastructure, and system performance.
Electronic Trading & Market Structure
- Develop knowledge of U.S. Equities market structure, electronic trading workflows, and alternative trading systems (ATS).
- Support ATS, crossing platforms, and electronic execution venues while monitoring execution quality and venue performance.
- Investigate issues related to order routing, crossing eligibility, market data, execution outcomes, and trade reporting.
Incident Management & Operational Excellence
- Lead incident management efforts from detection through resolution and post-incident review.
- Perform root cause analysis and implement preventative measures to improve platform resiliency.
- Create and maintain operational runbooks, procedures, dashboards, and support documentation.
Automation & Engineering
- Build automation and tooling to improve observability, diagnostics, and operational efficiency.
- Develop solutions using Python, SQL, Linux/Unix tools, and monitoring technologies.
Collaboration and Communication
- Collaborate with trading, development, quantitative, compliance, and infrastructure teams to resolve issues and improve platform performance.
- Communicate effectively during production incidents and stakeholder escalations.
Regulatory & Compliance Support
- Assist with trading inquiries, investigations, regulatory reviews, and audit requests.
- Support reporting requirements and controls related to electronic trading operations.
Requirements:
- 2+ years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.
- Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline.
- Strong Linux/Unix administration and troubleshooting skills.
- Experience supporting distributed real-time applications in a production environment.
- Proficiency in Python or another scripting language.
- SQL and database query experience.
Preferred Qualifications:
- Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms.
- Experience with KDB, Splunk, Grafana, Prometheus, or similar monitoring and analytics technologies.
- Knowledge of Agile software development practices.
- Understanding of U.S. Equities market structure, order lifecycle, and electronic execution workflows.