Description
We are seeking a dedicated, organised and capable Deputy Practice Manager to join our practice and lead the operational management of Brookfield Park Surgery.
Brookfield Park Surgery has a patient population of approximately 4000 and is based in Camden with easy access to Archway tube station (Northern Line).
The successful candidate will work 30 hours per week, over 4 days (Monday, Tuesday, Wednesday and Friday), although this is flexible and can be negotiated.
The Deputy Practice Manager will provide strategic and operational leadership to ensure the smooth, efficient, and compliant running of the practice. Working closely with the Managing Partner and wider practice team, the post-holder will oversee the day-to-day management of services, finance, premises, governance, and business operations, ensuring the delivery of high-quality patient care and an excellent patient experience.
Key responsibilities include:
- Ensuring effective and efficient management of the practice, optimising quality patient care and services
- Acting as the practice Human Resource lead, ensuring motivation and productivity of staff
- Ensuring optimum and effective operations and systems in the running of the practice
- Providing guidance to the Managing Partner on NHS developments and legislative changes
- Ensuring compliance with regulatory and CQC standards
- Achieving local and national key performance indicators and targets
Core functions include:
- Human Resources: staffing, managing and resourcing within budget; effective training, development and induction of staff
- Operations and IT: efficient operational running of practice IT systems
- Finance: effective use of practice finances; planning budgetary control; overseeing national and local targets and standards
- Regulatory compliance: ensuring CQC requirements are met
- Health and Safety and Premises: acting as the responsible Health and Safety Officer; ensuring premises meet infection control requirements
- Patient Services: ensuring accessible, equitable and quality patient services; effective PPG; meeting patient feedback and complaint requirements
The role requires strong leadership, communication, and organisational skills, with the ability to build positive relationships within the practice and with external stakeholders.
The Deputy Practice Manager will be well supported by the Managing GP Partner and wider surgery team.
Person Specification: Essential:
- Sound working knowledge of GDPR
- Strong working knowledge of EMIS Web clinic system
- Excellent IT skills with a sound working knowledge of Microsoft Office applications
- Awareness of practice income streams and process for claims
Desirable:
- Experience managing staff rotas, clinic utilisation, and service capacity planning
Benefits:
- Salary: £35,000 to £40,000 per year (pro-rata)
- Permanent contract
- Part-time working pattern