Description
As a Senior Manager in our Policy & Compensation team, you will play a key role in protecting platform integrity and customer outcomes by identifying and mitigating rider fraud and abuse risks across Deliveroo and Wolt.
You will lead a programme of work to identify, assess, and prioritise courier/rider fraud and abuse risks, and develop proportionate policy, process, and operational responses to balance risk reduction with customer outcomes, courier/rider experience, and business practicality.
Key responsibilities include:
- Leading the implementation, monitoring, and ongoing refinement of fraud and abuse policies
- Building a deep understanding of our courier/rider operating models, incentive structures, and end-to-end journeys to identify where fraud or abuse risk may arise
- Developing analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals, and measure the effectiveness of policy interventions over time
- Partnering closely with Legal, Public Policy, Product, Data Science, Trust, and Operations teams to shape business requirements, implement agreed responses, and resolve complex trade-offs
We are looking for someone with 6+ years of experience in fraud, risk, compliance, policy, operations, consulting, or a related field, strong analytical and problem-solving skills, and excellent communication and stakeholder-management skills.
In return, we offer a range of benefits, including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.